Have a question that’s not answered here, or looking for assistance with an analytics challenge? Mode’s Customer Success team is available to help!

Email

Contact our Customer Success team via email at success@modeanalytics.com. We review all emails and will respond as soon as possible.

Live Chat

Users in Mode Business organizations can chat directly with our team of Customer Success Analysts any time during Mode’s business hours:

Business Hours: Monday-Friday, 7am to 6pm Pacific (excluding major US holidays)

To access live chat anywhere in the product:

  1. Click on the ? circle in the upper right corner of the window.
  2. Click Chat with us.

During business hours, our Customer Success team aims to respond to questions submitted via live chat within an hour. If you send us a message outside of our business hours, we’ll respond as soon as possible the next business day.

TIP: Did you try to open live chat and got sent here instead? You may have a pop-up blocker enabled.

Last updated June 12, 2018