Have a question that’s not answered here, or looking for assistance with an analytics challenge? Mode’s Customer Success team is available to help!


Contact our Customer Success team via email at success@modeanalytics.com. We review all emails and will generally respond by the next business day.

Live Chat

Users in Mode Business organizations can chat directly with our team of Customer Success Analysts any time during Mode’s business hours:

Business Hours: Monday-Friday, 9am to 5pm Pacific (excluding major US holidays)

To access live chat anywhere in the product:

  1. Click on the ? circle in the upper right corner of the window.
  2. Click Chat with us.

During business hours, our Customer Success team aims to respond to questions submitted via live chat within an hour. Otherwise, we’ll respond as soon as possible the next business day.

Last updated May 17, 2018